PRODUCT RETURNS
It’s our goal that every customer is fully satisfied with their purchase. We love the opportunity to help people achieve radiant skin, yet understand that sometimes a return or refund is necessary. If you are not satisfied with your purchase, you have 60 days from the date of purchase to request a refund (minus shipping charges if applicable).
To start a return, you can contact us at support@trynutriskin.com. We do not process returns through any other contact method.
For your convenience, we will deduct the cost of return shipping from your expected refund total. Refunds will only be issued to the original form of payment. In most cases, the refund from your return will take 5-7 business days to post in your original form of payment.
If you purchased from Nutriskin within the U.S. a prepaid return label will be provided to you once you've requested a refund. The cost of the return label will be deducted from the total refund amount.
If you purchased from Nutriskin outside the U.S., Nutriskin cannot provide a return label for you and is not responsible for any additional shipping charges you might incur to return a product to Nutriskin.
The following conditions must be met in order to qualify for a refund:
A return must be requested within 60 days of your purchase date. The company does not provide refunds for requests made outside of 60 days of purchase date. At the company's discretion, a store credit may be issued in these cases.
You must return the product to Nutriskin to receive a refund. All accessories originally included with your purchase must be included with your return.
We will refund the cost of the product to your original payment method, less any shipping and handling charges you paid.
ADDITIONAL TERMS & CONDITIONS:
If you seek to return a product to Nutriskin (a) without a return label provided by Nutriskin or (b) without all parts and accessories originally included with your purchase, Nutriskin may, in its discretion, refuse to accept the return. Open product returns will be charged a restocking fee of 10% of the original price of the product(s).
Nutriskin shall not issue a refund until the returned product has been delivered to the address shown on the Nutriskin-provided return label, or to the address provided to you by our customer service team.
Returns are processed within 2-3 days of your items being returned to us. Return drop-offs are NOT accepted at our warehouse.
ORDER CANCELLATIONS
Due to how quickly we process orders, we're unable to make any changes to your order following 24 hours after you've completed your purchase.
This includes but isn’t exclusive to changes like the following:
If you wish to cancel your order, simply follow our easy and convenient returns process by contacting our support team: support@trynutriskin.com We only process order cancellations via email.
*Nutriskin ACCEPTS NO RESPONSIBILITY FOR MIS-SHIPPED ORDERS DUE TO INCORRECT ADDRESSES BEING ENTERED BY PURCHASER. WE WILL NOT REFUND OR REPLACE ORDERS DUE TO INCORRECT ADDRESSES BEING ENTERED BY THE PURCHASER.
Reserved Rights Regarding Returns: Once a return is approved, it is necessary that you ship your return items back to us within 7 calendar days. If your items aren’t shipped within said timeframe, Nutriskin may at its discretion deny the return request.
